Dynamics 365

Preeminent Softcom provides the most comprehensive range of Dynamics 365 services to optimise your ERP and CRM projects

Microsoft Dynamics 365 is an intelligent connected cloud platform

Microsoft Dynamics 365 is the next generation in Business Management Technology. Powered by the cloud, it is a flexible suite of Business Applications which bring together CRM, ERP and Business Intelligence, to deliver end-to-end smoother and more controlled operations, better growth potential and reduced running costs. With applications designed for both the Enterprise and SMEs, Dynamics 365 intelligent, adaptable, integrated and at the cutting edge of technology, Dynamics 365 is designed to break down silos in organisations, helping them to unify strategies across Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, Talent, Retail and more. Bringing enhanced visibility and the ability to streamline key processes, Dynamics 365 allows organisations to improve their productivity, relationships and processes through digital transformation.

Microsoft Dynamics 365 for Retail

With Dynamics 365 for Retail, you can give all your customers personal, seamless, exceptional experiences while empowering your employees using detailed insights to drive growth. Unified commerce enables you to create personalised immersive experiences across all your channels.

Microsoft Dynamics 365 Human Resources

Dynamics 365 Human Resources streamlines many routine record-keeping tasks and automates a number of processes related to staffing your organisation. These processes include employee retention, benefits administration, training, performance reviews, and change management. It also provides a framework for human resources staff to manage areas of oversight.

Microsoft Dynamics 365 for Marketing

Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI.

Dynamics 365 for Sales

For the modern sales team, customer engagement is everything. Drawing together a handy selection of CRM tools into one app, Dynamics 365 for Sales helps organisations take an intelligence-led approach to building better relationships with their customers. Providing insight from every stage of the customer journey, Dynamics 365 for Sales allows your sales team to optimise sales processes for higher conversions through a combination of automation, streamlining and carefully targeted marketing. It helps to reduce acquisition costs and improve retention rates, while providing a more complete picture of your target markets by drawing in data from media, social media, events and more.

Dynamics 365 for Customer Service

For modern customer-facing operations, service has become a critical point of competitive difference. With growth in digital sales channels multiplying consumer choice, and brand reputation increasingly relying on online reviews or social media recommendations, service has become a key battleground where customer loyalty is won or lost. Dynamics 365 for Customer Service provides your teams with everything they need to exceed expectations. Data and AI tools are deployed to help agents personalise responses, speed up decision making and resolve as many queries as possible first time. Dynamics 365 for Customer Service is also compatible with all communications channels so you can deal with customers however they prefer.

Dynamics 365 for Field Service

When providing service to your customers means getting out and meeting them face-to-face, the logistical challenges can be significant. From service engineers to community nurses to delivery drivers, getting the right people to the right place on time is critical. Dynamics 365 for Field Service brings mobile workforce management right up to date with a cloud-based solution that gives everyone shared visibility and control. A simple drag-and-drop interface makes adding or altering appointments straightforward even for staff logged in on a smartphone, while auto-scheduling features help to avoid double bookings and make sure repeat appointments are confirmed. Integration with self-service portals, troubleshooting engines and help desk platforms aid diagnostics so site visits are only booked when necessary.

Microsoft Dynamics 365 for Project Service Automation

Build trusted customer relationships by delivering outstanding project experiences.Microsoft Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

Microsoft PowerApps

Extend the power of Microsoft Dynamics 365 with Power Apps built on the Dynamics 365 Platform. Take your business solution even further with unified platform applications. Let us help you connect all the dots with cognitive computing and other expert data scientists, contact us today.

Microsoft Flow

Microsoft Flow is a cloud-based software tool that allows employees to create and automate workflows across multiple applications and services without the need for developer help. You can create automated workflows between your favourite applications and services to get notifications, synchronise files, collect data, and more.

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DISCOVER PREEMINENT SOFTCOM is formed of a collection of brilliant, knowledgeable and experienced individuals. Our Team work with Microsoft’s specially crafted Business Applications to transform our clients’ business processes. With a headcount of over 200 giving us a combined 1200 years of Dynamics experience, your organisation’s Digital Transformation couldn’t be in safer hands.

As well as being a Microsoft Gold Partner and esteemed Inner Circle member, we are the only Microsoft Partner in the UK that can sell, implement and support the full Dynamics stack in the Cloud, Hybrid-Cloud and On-Premise. We exist to help you enhance your business performance, maintain your competitive edge and drive your growth and profitability.

We work to your organisation’s specific needs, using Microsoft Dynamics Technologies to break down silos in your business and join people, data and processes – now and for the future. We take great pride in the relationships we foster, so choosing us as your Digital Transformation partner allows you to become more productive, more efficient and deliver value to your customers, with a Team you can trust.